We understand that using your insurance is important, and we appreciate your commitment to making informed healthcare decisions. While all of our patients do have insurance, Gravitate WellSpace operates as an out-of-network provider. This is because insurance companies often impose limitations that don’t align with the level of personalized care we’ve found to be the most effective. Our priority is to provide treatment plans based on what works best for you, not what’s dictated by insurance restrictions.

For those who wish to utilize their insurance benefits, we provide superbills—detailed receipts that you can submit to your insurance company for potential reimbursement. However, reimbursement eligibility depends entirely on your insurance provider and plan. Once we provide the superbill, we are not responsible for the outcome of the claim, as each insurance company has its own policies and criteria for approval.

By keeping our practice cash-based, we ensure that every treatment is tailored to your needs, without insurance constraints limiting the quality or duration of care. If you have questions about superbills or reimbursement, we’re happy to guide you through the process to the best of our ability!

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, AMEX, Discover)

• Debit Cards

• Zelle

• Cash

Please note that we do not accept insurance. However, we can provide a superbill upon request for patients who wish to submit a claim to their insurance. Reimbursement is solely determined by the insurance provider, and it is the patient’s responsibility to handle the submission and follow-up with their insurance company.

A superbill is a detailed receipt of the services you received at Gravitate WellSpace. It includes the necessary information—such as treatment codes and provider details—that your insurance company may require for out-of-network reimbursement.

If your insurance plan offers out-of-network benefits, you can submit the superbill directly to them for potential reimbursement. However, approval and reimbursement amounts are entirely dependent on your insurance provider and policy. We recommend checking with your insurance company to understand your coverage and any requirements they may have.

Once we provide the superbill, the reimbursement process is out of our hands, and we cannot guarantee that your claim will be approved. While we’re happy to answer questions about how to submit it, any disputes or follow-ups regarding reimbursement will need to be handled directly with your insurance provider.

Do you offer refunds or exchanges?

At Gravitate WellSpace, all sales are final, and we do not offer refunds or exchanges for any services, including prepaid packages.

For package purchases, please note:

• Wellness Packages (for maintenance care) must be used within 12 months from the date of purchase. Any unused visits will expire after this time.

• Treatment Packages (for injury recovery or specific conditions) must be used within 6 months, as outlined in your treatment plan. If not completed within this timeframe, the remaining visits will expire. This ensures the best possible outcome, as delayed care may affect your results.

If Dr. Melody is unavailable for a scheduled appointment, we will do our best to reschedule at a convenient time. If rescheduling is not possible, a credit will be applied to your account for future use. Refunds will not be issued for any reason.

We appreciate your understanding and commitment to your care! If you have any questions, feel free to reach out.

At Gravitate WellSpace, every treatment plan is fully personalized to your specific needs. The number of treatments required depends on your unique presentation, including factors like the nature of your condition, your lifestyle, and how your body responds to care.

During your first visit, Dr. Melody will conduct a thorough assessment and determine the best course of action for you. Your treatment plan will be tailored to optimize your recovery, whether that means a short-term solution or ongoing care for lasting results.

Your first visit will last about one hour, starting with a 30-minute assessment where Dr. Melody will review your medical history, perform a musculoskeletal and neuromuscular exam, and create a personalized treatment plan based on your needs.

The next 30 minutes will focus on treatment, which may include chiropractic adjustments, soft tissue work, mobility exercises, or other therapies tailored to your specific condition. Our goal is to provide comprehensive, effective care from day one!

We recommend wearing comfortable, flexible clothing that allows for easy movement. The best outfit may depend on the area being treated. If a specific type of clothing would be most beneficial for your treatment, we’ll let you know ahead of time. Otherwise, just wear something you feel comfortable in!

Yes! Our environment at Gravitate WellSpace is family-friendly, and we understand that sometimes you may need to bring someone with you. Whether it’s a friend, partner, or child, we will do our best to ensure your appointment is comfortable and functional for you.

We especially understand the needs of mothers and will accommodate as best as possible to make your visit a smooth experience. If you have specific concerns, feel free to reach out before your appointment!

If you’re feeling unwell, please call us as soon as possible.

• If you cancel 24 hours or more before your appointment, there is no charge.

• If you cancel less than 24 hours before your appointment, the $50 late cancellation fee will apply.

• If this is your first time canceling or rescheduling, we will waive the cancellation fee, even if it is within 24 hours of your appointment.

• No-show fees ($100) cannot be waived, even in cases of illness.

We require at least 24 hours’ notice for any cancellations or reschedules to avoid a fee.

• If you cancel or reschedule 24 hours or more before your appointment, there is no charge.

• If you cancel or reschedule less than 24 hours before your appointment, you will be charged a $50 late cancellation/rescheduling fee.

• If you do not show up for your appointment without notifying us (no-call, no-show), you will be charged a $100 no-show fee—this cannot be waived.

• As a courtesy, the cancellation fee will be waived the first time you need to cancel or reschedule, even if it is within 24 hours of your appointment.

A credit card is required to hold all appointments, whether booked online or over the phone. Charges will only be applied if our cancellation policy is not followed.

To ensure you receive the full benefit of your session, please arrive on time.

• First-time visit: If you are more than 15 minutes late, Dr. Melody will only have time for the medical history and examination. Therapies will not be performed, but you will still be charged the full appointment fee.

• Regular appointment: If you are more than 15 minutes late, you will need to reschedule and will be charged the $50 late cancellation/rescheduling fee.

If you know you’re running late, please call us—we’ll do our best to accommodate you when possible.

You will not be able to book your appointment until the balance is paid. If it is not paid within 5 business days from the date it was due it will be sent to collections and you will be terminated as a client indefinitely from Gravitate WellSpace.